SMART BUSINESS SOLUTIONS S.A. OPERATING REGULATIONS AND GAMING REGULATIONS CASINO ONLINE – JACKPOT CITY

GENERAL

  1. PLAYER PARTICIPATION IN THE ONLINE CASINO
    1. PARTICIPATION
    2. PLAYER WARRANTIES
    3. REFUSAL TO REGISTER, DEREGISTRATION, EXCLUSION AND SUSPENSION
    4. CONSEQUENCES OF DEREGISTRATION, EXCLUSION OR SUSPENSION
    5. INACTIVE ACCOUNTS AND INACTIVE BONUS BALANCES
    6. MONEY LOUNDERING
    7. PUBLICITY
    8. PLAYER´S CONSENT
    9. USE OF AUTOMATED PLAYERS (“BOTS”) AND ILLEGAL SOFTWARE
  2. THE SERVICE
  3. SHARED ENVIROMENTS
  4. INDEMNITY AND LIMITATION OF LIABILITY
  5. PROMOTIONS, COMPETITIONS AND THE CASH-BACK PROGRAM
  6. RULES OF PLAY
  7. PAYMENT DETAILS/WITHDRAWALS
  8. RESPONSIBLE GAMING AND BETTING
  9. INTELLECTUAL PROPERTY
  10. GENERAL
    1. AMENDMENT
    2. ELIGIBILITY
    3. SEVERABILITY
    4. NON-WAIVER
    5. THIRD PARTIES
    6. ACCEPTANCE
    7. WHOLE AGREEMENT
    8. INTERPRETATIONT
    9. GOVERNING AUTHORITY
    10. APPLICABLE LAW AND JURISDICTION
    11. LIMITATION OF ACTIONS
    12. TRANSLATIONS
    13. TOURNAMENTS
    14. COMPLAINTS AND DISPUTES
    15. ASSIGNMENT
    16. BUSINESS TRANSFERS
    17. TERMINATION OF ACCOUNT
    18. ACCOUNT CLOSURE
    19. FINAL DECISION OF THE ONLINE CASINO
    20. CURRENCY
    21. FORCE MAJEURE
    22. NO AGENCY
    23. EXPLANATION OF TERMS AND CONDITIONS
  11. MOBILE ONLINE CASINO
    1. NETWORK OPERATOR AND OTHER CHARGES
    2. CONNECTIVITY
  12. MODIFICATIONS

GENERAL.

These Rules, Terms and Conditions apply to, and are binding upon the participants at the Online Casino.

This page defines the Terms and Conditions that apply to all monies and wagers accepted by us and all Services offered by, and on any Website powered by the Smart Business Solutions S.A., including the following: www.jackpotcitycasino.com.py ("the Website(s)"),

These Rules, Terms and Conditions replace any pre-existing Rules, Terms and Conditions that appeared on this Online Casino Website. In these Rules, Terms and Conditions:

"Account" means a unique Account that has been issued by the Online Casino for you to use.

"Agreement" means these Rules, Terms and Conditions;

the "Online Casino" means the online casino situated at the Online Casino website and owned and/or operated by us;

"Online Casino Group" means collectively all the online casinos proprietary to us; including, but not limited to, Smart Business Solutions S.A.

"Online Casino Website" refers to the online casino Jackpot City or any derivative thereof;

"Charge-back" means when a Player, or a credit card issuing bank, or any other payment solutions provider effects a reversal of charges in relation to a credit card or third party deposit transaction;

"Closed Account" means an Account that has been closed, void or excluded by either us or the Player;

"Inactive Account" means a Player's account which has not recorded any login and/or logout for a period exceeding 6 (six) consecutive months without the requirement of any financial transaction;

"Participate" means, without limitation, any of the conduct described in 4.1.1 to 4.1.7 below and visiting the website and/or playing any games offered by the Online Casino at the Online Casino and/or utilizing the Online Casino and/or Online Casino website and/or the Software in any manner whatsoever;

"Payment Service Provider" means a third party with whom we have an arrangement to process money transfers.

"Player/s" mean(s) a Real Player and/or a Guest Player and/or an Inactive Player and/or a Closed Account Player;

"Real Player" means any Player who has registered an Account at the Online Casino;

The "Service" means the availability to, and provision of Software that enables to play at the Online Casino using the Internet or your mobile phone;

"Software" means any software owned by or licensed to us that must be downloaded in order to participate at the Online Casino and/or any Flash games versions of the software that do not need to be downloaded;

"We/us/our" means Smart Business Solutions S.A., a company registered in Paraguay which legal address is Cruz Del Defensor entre José Martí y Albino Mernes, Asunción, Paraguay, who are the owners and operators of the Online Casino Website and the companies of the group.

"Your Jurisdiction" means the jurisdiction in which the Player is domiciled, reside or work.

1. PLAYER PARTICIPATION IN THE ONLINE CASINO.

1.1 PARTICIPATION.

1.1.1 Participation at the Online Casino is at the Player´s sole criteria, discretion, and risk.

1.1.2 Internet Gambling may be illegal in the jurisdiction/country in which the Player is located or residing. The Online Casino does not intend to enable the Player to contravene applicable law. The Player is responsible for any gaming activity and also for ensuring that he/she is not contravening any law or legislation prohibiting gaming online. Before relying on any information contained on the website, the rules in your jurisdiction should be consulted. The Online Casino excludes to the fullest extent lawfully permitted all liability for any use of the Website, whether the service is moderated or not. The Player is solely responsible for ascertaining whether it is legal in his/her Jurisdiction to participate at the Online Casino.

1.1.3 All applicants must be over 18 years of age to register with the Online Casino. In addition to the provisions of 1.1.2 above, the Player may only participate at the Online Casino if he/she has attained the legal age of majority within the Jurisdiction. We reserve the right to ask for proof of age and suspend the account until satisfactory documentation is provided.

1.1.4 We do not warrant the legality of the Player´s participation at the Online Casino in terms of the laws of his/her Jurisdiction.

1.1.5 We have the right to request to furnish us with proof of identity and age as a condition precedent to us allowing the Player to participate at the Online Casino. All information supplied when registering with the website must be accurate and complete in all respects.

1.1.6 The Player hereby authorizes us and our designated agents, as and when we require, to confirm his/her identity and the right to use the monies that he/she wagers at the Online Casino.

1.1.7 Players may not open and maintain more than one account at any point in time.

1.1.8 Funds and/or Online Casino credits may not be transferred between Online Casino accounts belonging to the same Player or third parties.

1.1.9 The Online Casino at its discretion reserves the right to pay any winnings in Guaraníes, irrespective of the currency the Player's account has been registered in or the bet was placed.

1.1.10 We have the right to verify the account information at any time and suspend the account pending adequate verification. Players are asked to keep their registration details up to date. If there is any change in the address, email, phone number or any other contact or personal information, please contact customer support in order to update the account information.

1.1.11 Player agrees to receive communications from the Online Casino Group and their marketing agents.

1.1.12 The Online Casino does not allow Players to gamble on credit.

1.1.13 The Online Casino allows Players to choose their own username and password combination. We ask to please keep this information secret. Any actions carried out through the account will stand if the username and password have been entered correctly. We will not be held liable for security weaknesses on devices or shared passwords. In accordance with the Regulations, Players will refrain from using obscene or offensive usernames or aliases. Should a Player elect to do so, we reserve the right to close the account.

1.1.14 All Player offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, e.g., school, public library or workplace. All Online Casino offers are intended for recreational Players, and we may in our sole discretion limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer, or all offers to any Player or group of Players.

1.1.14.1 We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of a casino promotion. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers results in guaranteed Player profits irrespective of the outcome, we reserve the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the Player's identity prior to us crediting any bonus, free bet or offer to their account.

1.1.15 By registering, players are deemed to have accepted and understood all the rules, Terms and Conditions displayed on the website by the Group. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies.

1.1.16 If using a credit or debit card, the Cardholder's name must be the same as the name used when registering with the site. Where this is not the case, the account may be suspended. Where an account is suspended, please contact Player Services for details of our verification process. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds, the name must correspond to the name registered on the card.

1.1.17 Updating or adding additional payment details may only be done by contacting Player Services. It is the Player´s responsibility to make themselves aware of the terms upon which the payments are accepted. The Players are solely responsible to keep abreast of any changes.

1.1.18 We have an obligation to remit funds to players within a reasonable amount of time. Therefore, withdrawn uncontested funds, pending for withdrawal may be reversed back to the Online Casino account should Players not respond or abide by the withdrawal requirements. Should withdrawals be reversed they will be available for play within the Online Casino. The Online Casino will not be held liable for funds used.

1.1.19 If the Player does not wish to have pending funds made available to him/her, they will be required to contact Player Support directly and temporarily lock the account.

1.1.20 All applicants may be sent an email to the registered email address for account activation. All accounts may be activated through this email. If this is not completed, the Online Casino reserves the right to suspend all activities on the account until the account details are verified.

1.1.21 Any monies held in the Player´s account shall not attract interests.

1.2 PLAYER WARRANTIES.

1.2.1 The Players warrant and represent, and we enter into this Agreement on the basis of such representations and warranties, all of which are material at the time of your entering into this Agreement and throughout the currency hereof, that they:

1.2.1.1 are legally able to participate in the Online Casino within their Jurisdiction;

1.2.1.2 are "adults", having attained the age of majority within their Jurisdiction;

1.2.1.3 shall not allow any third party (in particular, but without limitation, any minor/s) to, directly or indirectly, use their Account/s that they hold at the Online Casino, utilize the Software or accept a prize from the Online Casino;

1.2.1.4 have furnished us with personal details that are valid, accurate and complete in each and every respect and that you shall advise us immediately via email should such details change;

1.2.1.5 are the true and lawful owner of the monies that they wager at the Online Casino and/or that they are duly and properly authorized to utilize such monies for the aforementioned purposes;

1.2.1.6 shall not deposit nor wager any monies at the Online Casino that are derived in any manner whatsoever from illegal activities contemplated in 1.6 below;

1.2.1.7 shall pay all monies owed to the Online Casino and in respect of payment shall not charge-back, and/or deny or reverse or countermand any such payments;

1.2.1.8 have read and understood these Rules, Terms and Conditions; and

1.2.1.9 participate at the Online Casino on an individual basis and for personal entertainment only (that is, not in a professional sense or in concert with other Player(s) as part of a club, group, etc.)

1.2.2 If any Player breaches the warranty contained in clause 1.2.1 above, all transactions placed by him/her shall be null and void and they shall forfeit any winnings accrued as a result of such transactions and/or participation.

1.3 Refusal to Register, Deregistration, Exclusion and Suspension.

1.3.1 We may refuse to register a Player or elect to deregister and exclude a Player or suspend a Player from the Online Casino at any time and for any reason whatsoever. Our intention will be notified in writing with the appropriate reasons.

1.4 Consequences of Deregistration, Exclusion or Suspension.

1.4.1 If we deregister or exclude or suspend a Player from the Casino, he/she has the right to submit a claim before the following entities:

  • Smart Business Solutions S.A.
  • CONAJZAR.

1.4.2 If the Player does not file any claims before our regulatory body within thirty (30) days after the date of being terminated, excluded or suspended from the Online Casino, we have the right to:

1.4.2.1 withhold payment of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like;

1.4.2.2 exclude the Player from all or any other Online Casinos in the group of which the Online Casinos is a member;

1.4.2.3 solely determine what criteria the Player shall meet in order to establish a New Account at the Online Casino; and/or

1.4.2.4 in the case of fraudulent, illegal, or similar misconduct or failure to pay any sums due to us, the Player shall:

1.4.2.4.1 furnish any relevant information about him/her to an intra-group database recording such mischief and, if necessary, hand over the account details to a collections agency for the recovery of any sums that he/she owes us. The Player hereby irrevocably authorizes us to do so in our absolute discretion, and/or

1.4.2.4.2 keep any contested funds that may be derived by the Player from fraudulent, illegal or similar misconduct.

1.4.3 If the Player does file a complaint with our regulatory body within thirty (30) days, we will only withhold payment of disputed funds, of any kind, if our regulatory body indicates that we may do so. We will pay you the funds that our regulatory body tells us to pay.

1.5 Inactive accounts and inactive bonus balances.

1.5.1 It is recorded that the provisions of this Clause 1.5 only apply if all of a Real Player's Accounts at the Online Casino Group constitute Dormant Accounts.

1.5.2 Any credit balance standing to an Inactive Player's Account may, in the Online Casino's sole and unfettered discretion, be handled by the Online Casino as follows:

1.5.2.1 an administration fee equivalent to Gs 70.000 of such credit balance shall be levied monthly thereon and deducted there from until the earlier of:

1.5.2.1.1 the credit balance being reduced to zero; or

1.5.2.1.2 the Inactive Account becoming active.

1.5.3 Notwithstanding meeting any play through requirement, in our sole and absolute discretion, the Player may lose any bonuses and winnings derived from such bonuses if such moneys remain unused by you at the Online Casino for a period of six months from the date on which such bonus(es) were awarded. For the purpose hereof all Loyalty points awarded shall be construed to be Bonuses.

1.6 MONEY LAUNDERING.

1.6.1 It is recorded that some jurisdictions have strict laws on money laundering that may impose an obligation upon us to report you to the federal or local authorities within such jurisdictions if we know, suspect or have reason to suspect that any of your transactions, amongst other things, involve funds derived from illegal activities or are intended to conceal funds derived from illegal activities or involve the use of the Casino to facilitate criminal activity.

1.6.2 If we have knowledge or suspicion envisaged in 1.6.1 above, we may:

1.6.2.1 immediately suspend, deregister or terminate the Player´s Account at the Online Casino; and/or

1.6.2.2 at our sole discretion, not refund any funds held in such Account; and/or

1.6.2.3 exclude the Player from all or any other Online Casinos in the group of which the Online Casino is a member; and/or

1.6.2.4 furnish any relevant information about the Player to an intra-group database recording such mischief. The Player hereby irrevocably authorizes us to do so in our absolute discretion.

1.6.3 We reserve the right to report the Player to the aforementioned local authorities should we, in our absolute discretion; determine that we are obliged, by law, to do so.

1.6.4 In order to assist in the prevention of money laundering:

1.6.4.1 No cash shall be accepted to fund any Account at the Online Casino;

1.6.4.2 No substantial and/or exceptional withdrawals individually and cumulatively shall be made unless notarized facsimile copies of the following are received:

1.6.4.2.1 Most recent bank statement for the bank account from which the wagers have been paid;

1.6.4.2.2 A government issued photo identity document, i.e., driver's license, current and valid passport, official identity card, etc.

1.6.4.2.3 A utility bill no older than 6 months clearly reflecting the Player´s registered address and name, as they are registered in the Online Casino. i.e., electricity bill, most recent bank statement, etc.

1.7. PUBLICITY.

1.7.1 If, whilst playing at the Casino, the Player wins a sum of money or any other prize regarded by the Online Casino as worthy of publicity, he/she agrees to make themselves available for any event of such a nature arranged by the Online Casino. The Casino will do its utmost to protect their privacy at all times.

1.7.2 Without derogating from the generality of clause 1.7.1 above, the Player hereby grant us the right to use his/her first name in any publicity about the win mentioned above and to use a picture of a model instead.

1.7.3 For further information on our privacy policy please see the relevant link on this Online Casino website.

1.8. PLAYER´S CONSENT.

1.8.1 Telephone calls may be recorded or monitored for quality and/or security purposes. By using this service, the Player is consenting to the recording or monitoring thereof.

1.8.2 We may collect and record all internet communications, details of transactions carried through the site and details of the visits to the site.

1.8.3 In registering a Practice or Real account, the Player hereby consents to us contacting him/her through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to the account. To unsubscribe to any or all forms of communication, please contact us directly.

1.8.4 If the Player unsubscribes, or has previously unsubscribed, from our general promotional materials, he/she will still receive business related communication. It takes 3 working days to be removed from our mailing lists. If any questions regarding any of the 'legalese', please contact us and we will be happy to assist.

1.9 USE OF AUTOMATED PLAYERS (“BOTS”) AND ILLEGAL SOFTWARE.

1.9.1 The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided on the Online Casino platform will be considered as scam and/or fraud.

1.9.2 The use of software to influence or modify the outcome of any of the games in the Online Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Player's funds.

1.9.3 The Casino shall take all necessary measure in case of a use and/or abuse of a bug, bot, or any other form of artificial intelligence from a Player. These could be blocking of the Player account, freezing of the funds and reserve the right to legal proceedings.

2. THE SERVICE.

2.1. The Online Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. We are not liable for any acts or omissions made by the Player´s internet service provider or any third party with whom he/she has contracted to gain access to the server that hosts the Website. Software and Services are provided 'as is' and the Online Casino makes no warranties or representations, whether express or implied (whether by law, statute or otherwise) including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or infringement of applicable laws and regulations. The entire risk of as to the use, quality and performance of the Software/Services relies on the Player.

2.2. We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us. The Player is solely responsible for any telecommunications devices and services utilized by him/her to participate at the Online Casino.

The Online Casino makes no warranty that the Software or Services will meet the Player´s requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or Services as to results or accuracy of any information obtained by the Player. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable as a result of any such errors, and we reserve the right to void all bets on the draws in question.

2.3. We cannot guarantee that the Service will never be faulty, but we will correct reported faults as soon as we reasonably can. If a fault occurs, the Player should report the fault by email or in writing to Customer Support.

2.3.1 The Online Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or the Services; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

2.3.2 We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from the account with respect to that stake or wager shall be credited to the account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or Player´s equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play, it shall only be for that instant and shall not set a precedent for the future.

2.4. The Online Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void. The Online Casino reserves the right to suspend, modify or remove or add to the Website any games or software at its sole discretion with immediate effect and without notice. The Online Casino shall not be liable to the Player for any loss suffered resulting from any changes made or for any modification or suspension of or discontinuance of the Software or Services and there shall be no no claims against the Online Casino in such regard.

2.5. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give the Player as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after temporary suspension.

2.6. In the event of an Online Casino system malfunction, all wagers are void. Refunds may be given solely at the discretion of Online Casino Management. Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.

2.7 In accordance with clause 4.2 below, we will not be liable for any loss that the Player may incur as a result of such suspension or delay.

2.8. It is the exclusive responsibility of the Online Casino to make the corresponding withholdings, render accounts and inform the relevant taxes on the earnings that may be applicable according to the current legislation in the Republic of Paraguay.

2.9. The Online Casino does not provide advice to Players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.

2.10. Players are strictly prohibited from utilizing the Online Casino and its systems to facilitate arbitrage through currency exchange transactions. Where the Online Casino deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any wins will be forfeited and deducted from the Players balance without warning or notification.

2.11. As a Player, you are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms and Conditions and with the Microgaming's End User License Agreement (EULA). The Software allows to use our gambling services available via the websites (the 'Services'). The Player may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by him/her in connection with the Services through a computer of which he/she is the principal user. The Software's code, structure and organization are protected by intellectual property rights. Player must not:

  • Copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate, or make any attempt to access the source code to create derivate works of the source code or otherwise.
  • Sell, assign, sublicense, transfer, distribute or lease the Software.
  • Make the Software available to any third party through a computer network or otherwise.
  • Export the Software to any country (whether by physical or electronic means).
  • Use the Software in a manner prohibited by applicable laws or regulations.

The Player will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any 'Non-Permitted Uses' mentioned above.

3. SHARED ENVIROMENTS.

We may impose any limits or conditions that we, in our sole discretion, deem fit on any persons who open or attempt to open Accounts at the Online Casino where such Accounts originate from environments where computers are, or the environment is shared.

4. INDEMNITY AND LIMITATION OF LIABILITY

4.1. The Player agrees that he/she is free to choose whether to use the Services and do so at his/her sole option, discretion, and risk. The Player indemnifies and hold harmless Smart Business Solutions S.A., its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of the Online Casino and any of its subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation by the Player at the Online Casino. The nature of the participation shall include, but not be limited to, the following:

4.1.1. visiting, use or re-use of this Online Casino website;

4.1.2. use or re-use of any materials at, or obtained from, this Online Casino website or any other source whatsoever;

4.1.3. entry, use or re-use of the Online Casino website server;

4.1.4. facilitating or making a deposit into your Account at the Online Casino;

4.1.5. wagering or gaming at the Online Casino;

4.1.6. acceptance and use of any win or prize at or from the Online Casino;

4.1.7. use or re-use of the Online Casino software, whether downloaded from the Online Casino website or by any other means or through any other medium.

4.2. In no circumstances whatsoever shall Smart Business Solutions S.A., its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of the Online Casino and any of its subsidiaries be liable to the Player in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause whatsoever, whether direct or indirect, or for any amounts whatsoever (even where we have been notified by the Player of the possibility of such loss or damage).

4.3. Upon confirmation of money transfer from us to the Payment Service Provider, we shall not be liable for any damages, loss or cost suffered or incurred by a Player (including any damages, loss or costs suffered or incurred as a result of a failure to pay or delay in payment).

4.4. Smart Business Solutions S.A., its directors, officers, employees and shareholders shall not be liable for any acts or omissions of, or advertisements published by third party advertisers and marketers.

5. PROMOTIONS, COMPETITIONS AND THE CASH-BACK PROGRAM.

5.1. It is recorded that the Online Casino shall, from time to time, offer certain promotions, competitions and a cash-back program and that these competitions, promotions and cash-back programs may have separate terms, conditions and rules that are competition, promotion or cash-back program specific and any complimentary bonus credited to the account must be used in adherence with such terms and conditions. Where wagering requirements for bonus money or free credits are not specifically stipulated in promotional offers, then these rules shall apply.

5.2. These Rules, Terms and Conditions apply to any competition, promotion, and cash- back program.

5.3. In the event of a conflict between these Rules, Terms and Conditions and the promotion, competition and/or cash-back program specific Rules, Terms and Conditions, the promotion, competition and/or cash-back program specific Rules, Terms and Conditions (as applicable) shall prevail but only to the extent that the Rules, Terms and Conditions conflict with one another.

5.4. The Casino reserves the right to exclude players from taking part in any promotion in its sole discretion. Promotions are for limited time only and the Online Casino reserves the right to terminate any Promotion at any time without prior notice. If unused Online Casino bonuses remain, that bonus, as well as any winnings generated by such bonuses and loyalty points issued, will lapse after 6 months of date of issue. This is applied at the Online Casino's absolute discretion notwithstanding having met playthrough requirements for such bonuses.

5.5. The Cash-Back Program offered at the discretion of the Online Casino and no correspondence shall be entered into by the Online Casino with regard to any aspect of the Cash-Back Program (including, without limitation, the crediting or debiting of Cash- Back Points to a Player's Account, the ratio of Cash- Back Points to Online Casino Credits awarded and a Player's eligibility or lack thereof in participating in the Cash- Back Program). The Cash-Back Program can be withdrawn from a Players Account without notice.

5.6. The Player may not claim a Bonus at the Online Casino if (1) prior to opening an Account at the Online Casino, he/she opened an Account at any other online casino within the Casino Group and claimed such a Bonus from such other online casino and (2) having claimed such Bonus from the other online casino within the Casino Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting such Bonus. Under no circumstances shall the Player be eligible for more than one sign- up bonus at the Online Casino even if he/she is able to open multiple Accounts thereat (in, for example, different currencies or languages). If the Account at the Online Casino has been credited with a sign-up bonus for which the Player (in our sole and unfettered discretion) is ineligible, the Online Casino shall retrospectively void such sign-up bonus and any winnings received by the Player after the sign-up bonus has been credited to the relevant Accounts.

5.7. Bonus amounts are subject to a minimum wagering requirement of at least 70 times ("Play-Through Requirement") before it can be transferred from the Bonus Balance to the Cash Balance. The Play-Through Requirement imposed will vary at our sole discretion per game, promotion and/or region to region. For example, if the Player deposits 100 and receive a 100 credit bonus, the Play Through Requirement will be 70 x 100 = 7000. Any winnings attributed to the Cash portion of the balance can be withdrawn at any time, subject to meeting all of these terms and conditions. In order to meet the wagering requirements, please see the contributing percentages on the applicable promotion specific rules.

5.7.1 Any winnings from no purchase required offers as well as free spins will be subject to a 70x wagering requirement in order for the bonus money there from to be transferred into the cash balance. Specific game play-through is standard as per Promotion - specific Terms and Conditions. In the event that a Player has a positive cash balance after the 70x wagering requirement is complete and such Player attempts to make a withdrawal, the withdrawal will be capped at 100 Online Casino Credits (in the Player's currency of play) and the remaining cash balance will be forfeited.

5.7.2 If the Player does not want any Bonus which has been deposited into his/her account, he/she is entitled to request that it be reversed out of their account, subject to no Play Through having taken place on Bonus, the initial deposit and/or associated Sign-Up Bonus. This can be done by contacting Player Support via live chat. If any part of the Bonus has been used, then the Bonus cannot be removed from the account (either by withdrawal or request to support staff) until the wagering requirement associated with the Bonus has been met.

5.7.3 Where a Sign-Up Bonus has been granted, subject to being required to have met all wagering requirements, the Player will be limited to a maximum withdrawal value of 6 times the first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

5.8. Before any withdrawals are processed, the plays will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account, until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one online roulette spin or one dealer's dealt hand in any online table game, or one deal in any online Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Online Casino deem that irregular game play has occurred; it reserves the right to withhold any withdrawals and/or confiscate all winnings.

5.8.1 Play at certain online games will contribute a different percentage of the playthrough requirement:

  • 100% All Online Slots (excluding NetEnt Online Slots and Online Progressive Jackpots), (online slots with Re-spin contribute 10%)
  • 50% NetEnt Online Slots
  • 8% All Online Pokerbets, All Online Roulettes, All Online Blackjacks (excluding Online Classic Blackjack) and Online Casino War.
  • 2% Online Classic Blackjacks.
  • 0% All Online Craps and Online Progressive Jackpots.

If playing on the excluded games (0%) before meeting the playthrough requirements, then the Player is agreeing that the Online Casino holds the right to void any winnings made from these games at our discretion.

Note: Playthrough (wagering) made using the Gamble Feature on all Online Slots or the Double Feature on all Online Pokerbets will not count towards playthrough requirements.

IMPORTANTE: The contribution percentages and playthrough requirements may differ per promotion and/or geographical location. For certain regions, Roulette and Crash games are subject to 0% wagering. In this instance, the percentage amounts and playthrough requirements quoted in the promotion's Terms & Conditions will apply.
Please always refer to the specific Terms & Conditions associated with each promotion to avoid any misunderstanding.

5.8.2 The Online Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" and to withhold any withdrawals where irregular play has occurred.

5.8.3 In the event that the Online Casino believes that a player is abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behaviour, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Online Casino Group may at its sole discretion, deny, withhold or withdraw any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate the access to the Services and/or block the account. In such circumstances, the Online Casino shall be under no obligation to refund any funds that may be in the Player´s accounts other than the original deposit amounts.

5.8.4 If the Player is found to be in breach of the warranty contained in clause 1.2 above, the Online Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in an Online Casino, until the investigations are concluded by the competent organisms.

5.8.5 The maximum bet while a bonus is actively being played through is Gs. 56.000 per round and Gs 3.500 per line. Failure to follow this condition may result in forfeiting any winnings.

6. RULES OF PLAY.

6.1 In addition to these Rules, Terms and Conditions, Certain Rules of Play and FAQs shall apply to the Players and be binding upon them in respect of their participation at the Online Casino.

6.2 Player hereby agrees to be bound by the aforementioned Rules of Play and FAQ's as if they were specifically incorporated into these Rules, Terms and Conditions.

6.3 In the event of a payout being left in play on an Online Pokerbet game, the Online Casino reserves the right to collect and subsequently credit the Player's balance with that amount.

6.4 The Online Casino reserves the right to keep any funds that may have been left as pending in any game (excluding Online Pokerbet) for 90 days or more.

6.5 Winnings may be confiscated when a player has self-excluded themselves from gambling at other casinos due to gambling addiction/problems.

7. PAYMENT DETAILS/WITHDRAWALS.

7.1. The Online Casino reserves the right to ask the Player for verification documents upon registration and/or prior to processing financial transaction. This includes, but is not limited to:

  • Proof of income (if applicable).
  • Copy of photographic identification documents, such as a Passport or Driver’s License.
  • Documents confirming residence such as a bank statement or utility bill no older than 6 months.
  • Proof of ownership of any payment method used to deposit or withdraw funds (if applicable).
  • Any other documentation provided for in SEPRELAD Resolution No. 258/2020, to carry out due diligence on the Player´s knowledge.

Failure to submit any requested documentation may result in the permanent closure of the account.

7.2. The Online Casino reserves the right to run credit checks on all Cardholders with third party credit agencies on the basis of the information provided on registration.

7.3. It is the Cardholder's responsibility to retain copies of transaction records and Website policies and rules. It is also the Cardholder's responsibility to know the laws concerning online gambling in the country of residence.

7.4. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card. There may be charges incurred for withdrawals. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that any withdrawals may experience a slight delay due to our identity verification process.

Note: in accordance with regulations established by our Regulators, the Online Casino is required to verify a player's identity upon a single or cumulative transaction according to the provisions of article 26 of SEPRELAD Resolution No. 258/2020 (or the equivalent value of the player's chosen currency).

7.5. Updating or adding additional payment details may only be done by contacting Player Services.

7.6. Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Online Casino Group will be liable for detailed game and play review and only be able to withdraw their winnings at a sum of Gs 28.000.000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of Online Casino management. All progressive wins are exempt from this clause.

7.7. Winnings are added in the selected currency for the Player´s account to the cleared balance of the account. Should the Players wish to withdraw some or all of the balance, they may select how much they wish to have paid back. The maximum withdrawal amount per 24-hour period is Gs 70.000.000 or currency equivalent. If there are any concerns or queries regarding the collection of winnings, please email us directly.

7.8 To comply with anti-money laundering obligations, all withdrawals are reviewed to avoid money laundering or any other type of fraudulent and/or criminal activity. During this review period (24 hours from the beginning of the process - no withdrawals are processed on weekends), the withdrawals will remain in a pending status. Throughout the pending status, the balance will be available to the players and reversing the withdrawal will still be possible, thereafter, it will be processed. Before the funds are released for processing, they are still considered part of the cash balance in the Online Casino account. We reserve the following rights according to our obligations as Game Operator and the applicable law:

7.8.1 Withhold payment from the real money balance and ask additional verification questions and/or require documents, such as the source of deposited funds, proof of age documentation, as well as any additional evidence to verify the player's identity according to the provisions of SEPRELAD Resolution No. 258/2020;

7.8.2 Return any non-wagered deposits or deposit balances to the original deposit method or, where this is not possible, to a bank account held by the player with a description of the transaction as we see fit;

7.8.3 Closing or blocking the Player's account(s) indefinitely without providing reasons and reporting it to the relevant authorities.

7.9 Our withdrawal terms and conditions can be accessed from the following link: Withdrawal Terms and Conditions

7.10 Depending on the payment mechanism used, some funds might be collected and processed by Digiprocessing Limited on behalf of the Casino, its group or related companies. Digiprocessing Limited (110368), a Gibraltar registered company with registered address Suite 1, Burnes House, 19 Town Range, Gibraltar GX11 1AA.

8. RESPONSIBLE GAMING AND BETTING.

8.1. Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:

  • Enabling the blocking/suspension of accounts upon request.
  • Communication channels to contact player support representatives and direct links provided on the Responsible Gaming page.

8.2. For full details about the Group's Self-Exclusion Policy, please refer to the Responsible Gaming Page.

8.3 Although every effort will be made to action the Player´s request via email within a reasonable period of time, please bear in mind there may be a slight delay to action. The Online Casino is not liable for losses due to pending communications.
For queries requiring immediate attention, please contact Customer Services via live chat.

9. INTELLECTUAL PROPERTY.

9.1. We hereby grant the Player a revocable, non-exclusive, non-transferable right to use the Online Casino Website and the Software, and all content derived from the Casino Website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Rules, Terms and Conditions.

9.2. The Player acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Online Casino Website and the Software shall remain at all times vested in us or our licensors. The use of this material is permitted only as expressly authorized by us or our licensors.

9.3. The Player acknowledges and agrees that the material and content contained within the Online Casino Website is made available for personal non-commercial use only and that he/she may download such material and content onto only one computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. Player agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.

10. GENERAL.

10.1. AMENDMENT.

10.1.1. The Online Casino may, without notifying the Players, amend, alter, delete, interlineate, or add to ("Changes") these Rules, Terms and Conditions, the promotion or competition-specific Rules, Terms and Conditions or Rules of Play at any time whatsoever, previously informing to the CONAJZAR, before publishing it on the Online Casino Website.

10.1.2. These Changes shall become effective, and the Player shall be bound by these Changes, immediately upon their posting on the Online Casino Website.

10.1.3. The Player agrees to regularly review these Rules, Terms and Conditions, promotion or competition-specific Rules, Terms and Conditions and the Rules of Play in order to assess whether any changes have been made.

10.2. ELEGIBILITY.

The Online Casino employees, subsidiaries and affiliates connected to any referral programs linked to the Online Casino, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individuals, are not eligible to participate at the Online Casino as a Real Player.

10.3. SEVERABILITY.

If any part of these Rules, Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Rules, Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Rules, Terms and Conditions. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.

10.4. NON-WAIVER.

No indulgence granted by the Online Casino to the Player should be construed as a waiver of any of our or the Online Casino's rights in terms of these Rules, Terms and Conditions.

10.5. THIRD PARTIES.

Unless otherwise expressly stated, nothing in these Rules, Terms and Conditions shall create or confer any rights on any persons not party to these Rules, Terms and Conditions.

10.6. ACCEPTANCE.

By accepting these Terms and Conditions the Player is fully aware that there is a risk of losing money when gambling by means of the Website and he/she is fully responsible for any such loss. The Player agrees that the use of the Website is at his/her sole option, discretion, and risk. In relation to the losses, there shall be no claims whatsoever against the Online Casino, Smart Business Solutions S.A., or their respective directors, officers, or employees.

10.7. WHOLE AGREEMENT.

Unless the context otherwise indicates, these Rules, Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements, or understandings between us. The Players acknowledge that they are not relying on any representation, agreement, term, or condition that is not set out in this Agreement.

10.8. INTERPRETATION.

In this Agreement the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.

10.9. GOVERNING AUTHORITY.

This Online Casino is regulated by the provisions of the Legislation, and Gaming Regulations of CONAJZAR. Players acknowledge and agree that we may be bound (and shall be entitled) to disclose certain information about them and their accounts to the CONAJZAR in terms of such laws and regulations, as well as to SEPRELAD in matters of AML/FT.

10.10. APPLICABLE LAW AND JURISDICTION.

The validity, construction and performance of this Agreement shall be governed by the laws of the Republic of Paraguay and shall be subject to the exclusive jurisdiction of the ordinary courts of the City of Asunción, to which the Parties hereby submit.

10.11. LIMITATION OF ACTIONS.

The Player hereby agrees that any legal proceedings to enforce any claim that he/she may have (if any) against the Online Casino shall be initiated within the periods that are established in the current legislation; in the event of failure to comply herewith, the Player forever waive and forsake any right he/she may have to enforce such claim after the Limitation Period and confirm that, upon expiration of the Limitation Period, such claim shall be void, waived and abandoned by law.

10.12. TRANSLATIONS.

These Rules, Terms and Conditions may be translated into many different languages. If there is any discrepancy between the Spanish language version of these Rules, Terms and Conditions and any other language version of these Rules, Terms and Conditions in the meaning and interpretation of any of the provisions of these Rules, Terms and Conditions, the meaning and interpretation of the provisions under the Spanish language version shall prevail.

10.13 TOURNAMENTS.

10.13.1 Entrance into the tournament is limited to one per person per Online Casino account. If Player's open multiple accounts, they will not be eligible for an entry per account. Entry is only available once per Player and/or per environment where computers are shared and/or per e-mail address. Only one Alias is permitted per Player per tournament.

10.13.2 Upon withdrawal, any winnings from the Free Tournament prior to a cash deposit will be capped at 100 Online Casino Credits (in the Player's currency of play) and the remaining cash balance will be forfeited.

10.14 COMPLAINTS AND DISPUTES.

Any customer who has any concerns or questions regarding the Online Casino or regarding a settlement should contact Customer Service via live chat or email. Customers with unresolved complaints can file a formal complaint within 6 months of the problem occurring.

To ensure that the complaint/concern is addressed immediately, an email can be sent to the following address including the following information:

  • Username/account number
  • Name and surname
  • Detailed explanation of the complaint/concern
  • Any other specific information regarding the complaint/concern, including any evidence (if applicable)

Please send the above to: [email protected]

The Player has 4 weeks to move forward with the claim; if not, the query will be resolved automatically. After that, the Player will be prompted to register the claim again if he/she wishes to continue with the process.
No complaint can be registered within 1 week of making a withdrawal; this is to allow the normal process to continue.
Alternative Dispute Resolution (ADR).

If the Player does not come to an agreement with us after completing our complaints process, they can refer the matter to:

- The CONAJZAR.

If the Player is an existing Online Casino account holder, the username/account number/alias, name, surname, and contact details must be included in all communications.

10.15 ASSIGNMENT.

These Terms and Conditions are personal to the Player, and are not assignable, transferable or sub licensable.

10.16 BUSINESS TRANSFERS.

In the event of a change of control, merger, acquisition, or sale of assets of the company, the player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide notice via email or notice on our web site explaining the options with regards to the transfer of the account.

10.17 TERMINATION OF ACCOUNT.

The Online Casino reserves the right to cancel the Player´s account for any reason whatsoever at any time without notice. Any balance in the account at the time of such cancellation will be credited to the Player´s credit card and/or sent to by cheque. However, the Online Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in an Online Casino account in any of the following circumstances:

i. If the Player has more than one active account for the Online Casino;

ii. If the name on the Player´s account does not match the name on the credit card(s) used to make deposits on an Online Casino account;

iii. If the Player participates in an Online Casino promotion and proceeds to cash-in before fulfilling the requirements of that particular promotion;

iv. If the Player provides incorrect or misleading registration information;

v. If the Player is not of legal age;

vi. If the Player resides in a jurisdiction where participation in Online Casino games is prohibited by law;

vii. If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Online Casino account;

viii. If the Player has not played at the Online Casino on an individual basis for personal entertainment only (that is, played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);

ix. If the Online Casino has received charge backs or returns via a deposit mechanism used on the Player´s account;

x. If the Player is found colluding, cheating, money laundering or undertaking fraudulent activity;

xi. If it is determined by the Online Casino that the Player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Online Casino;

xii. If the Player uses the Website or his/her account in bad faith;

xiii. If the Player makes statements that are sexually explicit or offensive in the Customer Support channels, including expressions of bigotry, racism, sexism, harassment of any nature, hatred, profanity, or threats of violence.

10.17.1 ACCOUNT CLOSURE.

If a Player wishes to close his/her account, he/she must contact Customer Support directly.

10.18 FINAL DECISION OF THE ONLINE CASINO.

In the event of a discrepancy between the result showing on the Player´s Casino software and the Online Casino's server software, the result showing on the Online Casino's server software shall be the official and governing result.

10.19 CURRENCY.

The use of the $ symbol indicates US Dollars only, the use of the ₲ symbol or the PYG code indicates Paraguayan Guaraní only, the use of the £ symbol indicates Great Britain Pounds only and the use of the € symbol indicates Euros only.

10.20 FORCE MAJEURE.

The Online Casino shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control.

10.21 NO AGENCY.

Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship, or any other form of joint enterprise between the Player and us.

10.22 EXPLANATION OF TERMS AND CONDITIONS.

We consider these Terms and Conditions to be fair. Should the Player need any advice regarding these or any other part of our service, he/she can contact us directly. In the interests of both our Players and the Online Casino, please note that all correspondence and telephone calls may be recorded.

11. MOBILE ONLINE CASINO.

When playing on the Mobile Online Casino, the following additional terms shall apply:

11.1 NETWORK OPERATOR AND OTHER CHARGES.

The Player is solely responsible for any connection, use or other charges levied by his/her network operator when registering to play the games, downloading the software, placing bets, or communicating with us. These charges shall form no part of any Bets placed.

11.2 CONNECTIVITY.

The Player is solely responsible for any telecommunications devices, networks, GPRS, Internet access services and other consents and permissions required in connection with his/her use of the Online Casino.

12. MODIFICATIONS.

Smart Business Solutions S.A. may modify and/or update these regulations requesting CONAJZAR's approval before they come into effect and are published on the website.

Last update of the Terms and Conditions: 30/05/2024

Version: 1.1